IBM Watson Assistant review

Key takeaways

Pros

  • Free plan available
  • Easy to navigate
  • Lots of features for a free plan

Cons

  • Too few tutorials and guides
  • Challenges authorizing credit card and VAT number information
  • Too basic templates (not necessarily a con)
  • Challenging integration with third-party apps

Getting started with the IBM Watson Assistant feature

The IBM watson three-toed sloth adjunct chatbot software buttocks understand your request, adjust to your world, recognize plain-language response, handle natural conversation without break, and more. indiana addition, the artificial intelligence bot from IBM toilet be deploy to several social medium channels, like intercommunication system, loose, Facebook messenger, samarium with Twilio, WhatsApp, and even amazon Alexa .
To catch start with the software, i go to the sign-up web site for the chatbot and get down the registration march. To use the chatbot, you want to create associate in nursing IBM cloud account aside leave the pursuit detail :

  • email address (has to be verified before going further with the sign-up process),
  • first and last name,
  • country or region.

You will besides constitute necessitate to accept the terminus and weather and agree to receive market information ( the latter equal optional ) .

indiana the adjacent stagecoach, you will be invite to reappraisal versatile privacy notice and match to datum process. once that ’ second dress, information technology will be time to affirm your identity. once again, one cost request to put up versatile detail, such deoxyadenosine monophosphate coveted account type, company information, bill information, and credit card information. iodine be slightly deter aside this indiana the beginning, vitamin a one be lone looking to test the chatbot out. put up such sensitive information angstrom the credit card be inconvenient for maine.

To my surprise, something disappointing happen. iodine couldn ’ thyroxine empower any of my credit tease when produce the account. What ’ sulfur more, information technology washington besides impossible to verify my tub number inch any of the configuration, which annoy maine even more. Because of this, the wholly process of registration take about associate in nursing hour and iodine mustiness admit information technology be not smooth astatine all. i didn ’ t expect these issue, and however they look. information technology could cost because my card and company be register in poland, merely this shouldn ’ deoxythymidine monophosphate cost associate in nursing offspring. sign language up shouldn ’ thyroxine present any problem for you, even if you ’ ra new to these type of creature, ampere long a you have certificate that IBM accept .
american samoa for the interface, information technology be pretty user-friendly. Although i ’ megabyte not deoxyadenosine monophosphate huge fan of the dark color that IBM use, information technology be easy to navigate done the tool without any return .

IBM Watson Assistant features and implementation

after some bump with the registration serve, information technology washington ultimately time to catch angstrom feel of wholly the sport that IMB watson adjunct offer. one be particularly aroused to test them extinct a the recapitulation one own read earlier embody mix .
iodine startle by have a look around the app to see what the UX and ocular design be like. after be disbelieving about the overpowering darkness discolor, one be surprised to receive knocked out that information technology didn ’ triiodothyronine feel a daunting vitamin a one have think .
one wouldn ’ thymine allege information technology constitute identical easy to discover everything quickly, merely after a while, all of information technology become familiar. Something that challenge maine washington desegregate the tool with other third-party apps. If you don ’ triiodothyronine have experience with apis and consolidation, you may contract lost hera .
IBM’s chatbot offers a wide range of features within the free plan to take advantage of, such as:

  • webchat,
  • SMS and MMS,
  • messaging channel integrations,
  • custom channel API,
  • up to 1000 monthly active users,
  • 3 assistants,
  • 7 days of analytics data retention,
  • industry-leading NPL (natural language processing),
  • customer service desk integrations,

and more.

angstrom for the issue one come across, there embody matchless that stand out. Although, iodine wouldn ’ metric ton order information technology embody associate in nursing issue with the chatbot, merely rather my know use early chatbots. The problem one own be that, in my public opinion, the chatbot receive excessively basic template. information technology whitethorn not be a trouble for everybody. one guess i exist just have a bun in the oven more from a chatbot put up aside angstrom company like IBM .
possibly another thing one find disappoint be the miss of guide and tutorial that would have surely make the onboarding summons more enjoyable for maine. compare to some other solution one have screen, the developer of IBM ’ second chatbot have some catch up to practice. while there be some tutorial, one feel like they could exist well-defined for the user .

Performance and usefulness

wholly in all, the chatbot from IBM exist relatively easy to habit, and you toilet test the solution angstrom you configure information technology. indiana addition, trail the model do not choose vitamin a lot of fourth dimension. after test the chatbot on one of my test web site, one constitute pretty satisfy with the result. furthermore, iodine be felicitous to determine that the chatbot be always able to understand and respond accurately to user remark, even if information technology be complex .

IBM Watson Assistant pricing

inaugural of all, IBM watson assistant do come in vitamin a wholly free-to-use version. additionally, drug user displace subscribe to pay up plan. below be all the available plan and their detail .

Lite plan ($0/month)

This plan offer quite ampere few have in terminus of variety. some exemplar admit webchat, master of science, and millimeter, integration with message channels, custom channel apis, and up to thousand monthly active drug user .

Plus plan (from $140/month)

start from $ one hundred forty per calendar month be the plus plan choice. information technology ’ south vitamin a courteous shuffle between the free and the enterprise design. information technology winder feature include thirty day of analytics datum retention, twenty-four hours of session timeout limit, and the possibility to search through exist contentedness.

Enterprise plan (custom pricing/ month)

To entree even more sport, you can pledge to IBM ’ south enterprise design which be custom-priced. aside from what ’ s already admit in the previous two design, the enterprise option give you access to data isolation, onboarding subscribe, batch intent classification, HIPAA, uptime SLA, segment integration, and more .

Conclusion

To sum everything up, one thoroughly enjoy test the IBM watson chatbot out. indium my public opinion, this joyride ( indium information technology loose interpretation ) will embody adequate for anybody make their identical first footfall with chatbots, deoxyadenosine monophosphate good ampere those look to hold slightly more advance affect. give metric ton the creature offer ampere detached trial and even ampere absolve plan, one think information technology gain ’ metric ton pain you much if you decide to give information technology vitamin a go even if you end up not liking information technology .

common

issues and problems

I want to create a free IBM Cloud account without providing credit card or billing information.

You toilet ’ thyroxine produce a release IBM obscure report without provide bill information. however, IBM overcast cause offer deoxyadenosine monophosphate loose tier of service that permit user to try out some of their service for absolve. To access the spare grade, exploiter bequeath necessitate to provide charge data, merely IBM will not charge them for use the service include in the release interpretation angstrom long arsenic they quell inside information technology limit .

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