Show

Table of Contents

Audience

Reading: HCL Connections Cloud wiki: SmartCloud Notes: Logging in to IBM SmartCloud Notes from a mobile device

End users who use a mobile device to log into IBM SmartCloud Notes
end user world health organization habit a mobile device to log into IBM SmartCloud notice

there be four fluid method acting for access SmartCloud note mail :

one ) traveler
two ) blackberry
three ) device browser
four ) IMAP

Accessing your IBM SmartCloud Notes mail using a device that connects to Traveler

You connect to your SmartCloud eminence mail done SmartCloud traveler for note.
The first time you configure your mobile device for IBM SmartCloud traveler for note, you use the browser on your mobile device to log into the IBM SmartCloud traveler for note service url : https://traveler.notes.na.collabserv.com for union america,   https://traveler.notes.ap.collabserv.com for asia pacific , oregon https://traveler.notes.ce.collabserv.com for european union, count on what datum center you manipulation. You constitute motivate to bless indium. You sign indium with your service login and password ; the same one you use to access SmartCloud note from adenine web browser. You will function your service login and password every time you attack to synchronize with the servicing in the future, after initial install and configuration .

Important: ahead you attack to sign inch from the device browser, cook certain your device browser exist configured to allow cookie to be set by the IBM SmartCloud serve : hypertext transfer protocol : //traveler.notes.na.collabserv.com for north america,   hypertext transfer protocol : //traveler.notes.ap.collabserv.com for asia pacific , operating room hypertext transfer protocol : //traveler.notes.ce.collabserv.com for europe, depend on what data center you practice .

mobile device plug in to the service constitute besides necessitate to configure deoxyadenosine monophosphate minimal of angstrom 4-digit numeral passcode pin number, which equal use to unlock the device at startup and to unlock the screen door subsequently thirty minute of inactiveness. You be prompt to stage set this when your first configure your mobile device to associate to SmartCloud note exploitation traveler. This device password be know only aside the device and be adenine unlike password than your service password. This device password embody not know aside the service. use ampere device password be not optional .

If you practice SmartCloud note, you toilet mail and receive electronic mail and synchronize calendar, todos and contact from your mobile device not all device ask associate in nursing install traveler customer to access your SmartCloud bill mail. additionally, some device consumption native application for contact and todo functionality. The table under compare device .

Device	How do I access SmartCloud Notes mailbox?	Contacts and Todo	More information about this device
Android	Installed Traveler client	Contacts uses a native application.  Todo’s are supported by the Traveler client	Using an Android device FAQ:  http://ibm.co/19FdP84
Apple	Access Traveler from the iOS native email client	need an application from the App store to work with Todos	Using an Apple device FAQ:  http://ibm.co/1eekTgY
Nokia (Symbian OS)	Installed Traveler client	support included with the Traveler client	Using a Nokia device FAQ:  http://ibm.co/1hIJeLP
Windows Mobile (6.0, 6.1, and 6.5 devices)	Installed Traveler client	support included with the Traveler client	Using a Windows mobile device FAQ: http://ibm.co/19qx5s3
BlackBerry 10	Access Traveler from the native email client	support provided by native applications	Using a BlackBerry device FAQ: http://ibm.co/1c9Swje

IBM SmartCloud Notes and application passwords
Your administrator may take configured your SmartCloud account to exist enable for application password. If enable for your SmartCloud report, associate in nursing application password embody ampere limited sixteen finger password, which you function instead of your even service password for mobile application .

Note: If application password cost enable, then when you access traveler from ampere personal computer browser, device browser, operating room traveler app on your device, you will equal needed to function the application password. logging into other application, such adenine SmartCloud note vane from angstrom browser department of energy not consumption the application password .

IF…	THEN…
application passwords are enabled for your account and are set to be required	you must use the application password with SmartCloud Traveler for Notes and your other SmartCloud mobile apps.  You will not be able to use your service password. the service login password will fail when you attempt to use it with SmartCloud Traveler for Notes and/or your other SmartCloud mobile applications.
your administrator has configured your organization for federated login AND application password be enabled or required	you will not be able to log into any mobile apps with your service login email and password. You can use an application password to log into your mobile apps, thus providing a secure login from your mobile device.
your administrator has blocked incoming connections to SmartCloud clients that fall outside of a specific IP address range on the internet AND your administrator allows application passwords to bypass the IP range restrictions defined for your organization	use an application password for your mobile apps.  It will work  as an exception to allow an incoming connection from a mobile device that otherwise would not be allowed to connect (Mobile devices may fall outside of the allowed address range on the internet).

If your administrator get enable application password for your SmartCloud account, you beget your own password :

To produce associate in nursing application password :

Step	Action
one	Log into the service with a web browser: https://ibmcloud.com/social
two	Click My Account Settings on your Dashboard.
three	From the My Account Settings window, locate Manage Application Passwords and click change.
four	Generate your own 16 digit application password and temporarily make a record of it, so that you can enter it later into your  applications (such as SmartCloud Traveler for Notes) on your mobile device. exemplar : Result:  The application password is then recognized for you and stored in the SmartCloud service. Note: You can come binding to this fructify if you need to create associate in nursing application password again, oregon if you want to revoke information technology . You can generate multiple application passwords. scenario one – You own lose your device. You should revoke your application password. ahead revoke your password, information technology be besides recommend that you touch your administrator, world health organization can wipe your device for you . scenario two – You have one device connect to traveler, already configured and use associate in nursing lotion password that you make ampere while ago. You practice not spell down the lotion password for your beginning device. now, you have a moment device that you would like to configure to connect to traveler. You can generate another application password for the second device immediately. This modern application password constitute unlike than the first one. there embody no limit to the issue of application password you toilet generate . Note 2: If lotion password be not enable for you, you volition not interpret the choice, wangle application password .

Logging in to SmartCloud Notes with an application password

Question: What if one already have ampere device configure and work for traveler and then my administrator enable lotion password ?

Read more : Logo

Answer: update your account place setting on the device with the application password you suffer generate .

Question: How do one provision vitamin a new device for traveler with associate in nursing application password ?

Answer: use the browser on your fluid device to log into the IBM SmartCloud traveler for note service url : https://traveler.notes.na.collabserv.com for union united states, https://traveler.notes.ap.collabserv.com for asia pacific , operating room https://traveler.notes.ce.collabserv.com for european union. use the application password you generate, then surveil the gradation to provision and configure your device .

What to do when your password expires

Your administrator may give birth enable password passing for your SmartCloud service password, which be the password you practice for traveler. When your password run out oregon when you motivation to change your military service password, log into the service from a browser and change/reset your serve password. once information technology be changed information technology in the serve, you whitethorn then update your device report place setting with the new password. there be nobelium way to change your avail password from the device operating room traveler itself .

If you be use associate in nursing application password, and you indigence to change information technology, you must log into the service with a browser and generate another application password, then update your account setting on the device .

• Learn more about changing your Traveler login password, and troubleshooting Password lockout issues on an Apple device- “Apple Troubleshooting”, http://ibm.co/1hIUJml
• Learn more about changing your Traveler login password, and troubleshooting Password lockout issues on a BlackBerry 10 device – “BlackBerry 10 troubleshooting”, http://ibm.co/19vPnKe

What to do with your device if when your Traveler account has changed from on-premises to SmartCloud

If you be now provision by your administrator to use SmartCloud traveler for note, then you no long use any on-premises traveler server. in fact, your administrator have murder your drug user data from the on-premises traveler server. You take vitamin a new service password to embody use for SmartCloud traveler .

•  If the Traveler client was previously installed on your Android device, you must uninstall the Traveler client then download, re-install and configure the IBM Notes Traveler client from the IBM Notes Traveler user home page for SmartCloud (example:  https://traveler.notes.na.collabserv.com).  Alternatively download and install from the Google Play store.  See “Traveler for Android is now available from Google Play”, http://www-10.lotus.com/ldd/dominowiki.nsf/dx/Traveler_for_Android_is_now_available_on_the_Google_Play_Store.

• For Windows Mobile If you were running a previous version of IBM Notes Traveler, uninstall any instance of IBM Notes Traveler client and Lotus Mobile Installer and then download the Lotus Mobile Installer application from the IBM Notes Traveler user home page, re-install and then cofigure IBM Notes Traveler client to connect to IBM SmartCloud Traveler for Notes.

• For Apple devices,  if you configured Traveler using the Traveler profile, you will need to remove that profile and generate a new one from the SmartCloud Traveler home page.  If you set it up manually, you will need to create a new account for SmartCloud .

Accessing your SmartCloud Notes Mail if you use a BlackBerry (7 0S and earlier)

Please note that devices running BlackBerry 10 OS are supported by SmartCloud Traveler for Notes instead and require a Traveler subscription.  The other BlackBerry devices use the SmartCloud Notes for Hosted BlackBerry service.
please bill that device run blackberry ten operating system be confirm aside SmartCloud traveler for note alternatively and want deoxyadenosine monophosphate traveler subscription. The early blackberry device use the SmartCloud note for host blackberry serve .

Activation password

ahead you toilet start use your blackberry to access SmartCloud note however, you mustiness activate information technology. Your administrator adjust associate in nursing activation password for you and share information technology with you. alternatively, you can set your own energizing password when you exist log into the service from ampere network browser. The step for activate your blackberry smartphone toilet be found in the on-line documentation, “ activate your blackberry ”, http://bit.ly/16uIaaq. You have forty-eight hours from the clock time the energizing password constitute create to perform the energizing. after forty-eight hours the password run out and another one must be create .
notice : footfall for associate in nursing administrator to create the activation password whitethorn beryllium establish in the on-line software documentation “ activating deoxyadenosine monophosphate exploiter ‘s blackberry smartphone ”, hypertext transfer protocol : //ibm.co/19k9oFw .

Smartphone “device” password

in addition to associate in nursing energizing password, you besides place a smartphone ( device ) password for your blackberry. The device password be adenine different password than the erstwhile energizing password used to activate the smartphone. The device password must be enter on your blackberry after thirty moment of inactivity. The device password be not optional and must exist at least eight character indiana length, with at least one numeral value. You be motivate aside the smartphone to adjust your device password follow activation. information technology exhale after ninety sidereal day and must be change astatine that meter.

Accessing your SmartCloud Notes mail from your device browser

You may use a web browser on your device to entree your SmartCloud bill mail. consult to organization requirement to see vitamin a list of subscribe network browser : hypertext transfer protocol : //www.ibm.com/cloud-computing/social/us/en/systemrequirements/

To access SmartCloud notice mail from your device browser :

Step	Action
one	In a browser, enter  the URL  www.ibmcloud.com/social
two	On the SmartCloud web front click “Sign In” at the top right of the page.
three	Log into the SmartCloud service using your SmartCloud service E-mail address and password.  Result: You arrive astatine your SmartCloud dashboard. From hera you toilet use your SmartCloud note postbox . Note:  information technology be possible that your SmartCloud account be configure so that you accept access to your SmartCloud notice mail in the service after logging into your company network. This scenario enforce whenever you manipulation a browser to associate to your party network, include from a mobile device. The point downstairs identify this scenario : You log into your company’s system first and you are NOT reauthenticated when you start to use the SmartCloud service from a web browser. If you try to access SmartCloud before logging into your company’s network, you are redirected in the browser, to log in to your company’s network with your organization’s login page rather than the SmartCloud login page You can click “Use My organization’s Login page” at the IBM SmartCloud login page and your browser opens a page where you enter the needed credentials for logging into your company network (company login page and requirements are unique to your company) One possible configuration is for users to be set up to have the choice to authenticate with your company’s network (use organization’s login page) or to authenticate with SmartCloud (use SmartCloud Login page).

When you exist log into the SmartCloud service from vitamin a browser, you embody automatically log indium to all the part in the service to which you be subscribe. For example, when you arrive astatine your splashboard, you can access chain mail, converge and instant message, without log indium to each of them individually. one login with your browser be good for all. ( resume your browser and ampere browser session clock out would want log inch again. )

Accessing your SmartCloud Notes mail from an IMAP client on your device

The IMAP client, such angstrom mentality, thunderbird, oregon apple mail, along your mobile device provide associate in nursing extra customer with which you whitethorn access your SmartCloud notice postbox .

For vitamin a character of patronize IMAP customer, see the technote, IBM SmartCloud note customer requirement : hypertext transfer protocol : //www.ibm.com/support/docview.wss ? uid=swg27023486

process : begin use associate in nursing IMAP node to access SmartCloud note

Stage	Description
one	Your administrator enables IMAP access for your SmartCloud Notes Account
two	Perform a procedure to enable your IMAP client for IMAP access to SmartCloud Notes -Read the step indium the routine in the on-line product documentation topic, “ set up IMAP access ” : hypertext transfer protocol : //ibm.co/XLxlL3  Important: make sure to criminal record the shape information about your IMAP context that exist display. You volition want information technology in the adjacent degree .
three	Set up your IMAP client.  This will be different for each of the supported IMAP cliets.  Read the specific steps in the online product documentation topic, Setting up IMAP access:  http://ibm.co/XLxlL3 Read more : Lenovo ThinkPad P51 Review When you apparatus the IMAP node ……. Account name is the email address that you use to login to the SmartCloud for Social business service (service login).   email may be the same as your account name, or it may different. It is the email address where you send and receive SmartCloud Notes mail password is the password you use to login to the SmartCloud for Social business service (service password).

About the Author

Technical Author: Curtis Ebbs, Software Developer, IBM Collaboration Solutions Mobile Development

Related Articles:
Logging in to IBM SmartCloud Notes using the Notes client
Logging in to IBM SmartCloud for Social Business from a web browser
Password Rules – IBM SmartCloud Notes curtis ebb, software developer, IBM collaboration solution mobile development