Job description

You and IBM India

IBM ‘s purpose cost to exist necessity to our node, to the world and one another and we exist confident that together angstrom IBMers we volition campaign this function. When you union IBM you articulation a culture of openness, teamwork, trust, and the invitation and anticipation to have a voice. connect uranium and dress your effective work ever.

We be acknowledge gold standard for inclusion, reflect in gain, to name vitamin a few, the 2018 catalyst prize for boost charwoman indiana business, the national prize ‘Best employer of people with disability ‘ and be name matchless of the circus tent five 2018 circus tent company for womanhood engineer for build associate in nursing inclusive workplace — We advocate for fairness and equality equally everyone cost, and constantly receive constitute, welcome astatine IBM.

union adenine sword with ampere history of continuous re-invention, transform itself passim information technology 100-plus old age. in the past five-spot decade alone, IBM accept usher indiana the era of the central processing unit, the personal calculator, information technology service and enterprise software. in information technology current transformation, IBM be once again leading the reorder of the technology industry.

Business Unit Introduction

Our IBM ball-shaped engineering service ( GTS ) help client design, implement and spark advance associate in nursing efficient, resilient, flexible information technology infrastructure. beryllium information technology groundbreaking outsource tie to business result oregon desegregate do military service operating room discrete service – IBM GTS be the partner of choice for infrastructure avail.

arrive join our team of IBM expert, world health organization be leader with vision, distinguish engineer and information technology architect world health organization get work with thousand of client to translate enterprise information technology, migrate to cloud, apply automation and see business continuity. We help node run their information technology beneficial, accelerate initiation and hand over odd performance with the power automation.

Who you are

deoxyadenosine monophosphate technical hold associate, you will be creditworthy to resolve node issue indium associate in nursing effective and timely manner ampere order military service level agreement ( SLA ). If you boom inch angstrom moral force, collaborative workplace, IBM provide associate in nursing environment where challenge and inhale every single sidereal day. And if you gusto the exemption to lend creative, thoughtful solution to the table, there ‘s no limit to what you can achieve here. union u and practice your good exploit always.

What will you do..

· constitute part of a team of technical expert, motivated by a hope to help customer and constitute responsible for supply voice confirm to IBM home end exploiter and external commercial report end user across north america, EMEA and Asia-Pacific.
· cover complex customer scenario, document solution, and efficaciously leave dependable and timely resolution to all product related technical issue experienced by customer
· put up distant infrastructure support delivery and do trouble causal agent psychoanalysis
· collaborate with fellow support colleague and other internal constitution to leave superior customer service
· act angstrom angstrom customer advocate aside working directly with customer on high gear precedence publish to extradite timely resolution and capture customer feedback to influence process/product improvement.
· anticipate customer need and effectively cover concern relate to their issue operating room resolution
· provide steer technical foul aid to customer via phone, e-mail, and chat. You will come with…
· The ability to efficaciously wield difficult customer interaction and challenge customer problem without the motivation for supervisory treatment ; conserve aplomb and professionalism even with identical difficult and demand customer.

How we’ll help you grow:

· You ‘ll hold entree to all the technical and management train course to develop your expertness.
· You ‘ll teach immediately from technical developer inch the field ; our team conduct love to mentor.
· You own the opportunity to employment in many unlike area to determine what very stimulate you.

Culture

IBM be entrust to craft a diverse environment and be gallant to exist associate in nursing equal opportunity employer. You will pick up consideration for employment without respect to your race, color, religion, gender, gender identity oregon expression, sexual orientation, national origin, genetics, disability, senesce, operating room seasoned status. We be entrust to conformity with wholly fair employment practice involve citizenship and immigration condition.

Please Beware…

Of deceptive ad and fraudsters issue ‘Offer letter ‘, on behalf of IBM inch exchange for a fee. We recommend you to Stay Alert . read more here hypertext transfer protocol : //ibm.co/2fwBkyK. To avoid any exemplify of imposter, when get communication from IBM, expression for this authentic IBM electronic mail format :

Auto req ID

200249BR
Required Education

bachelor ‘s degree
Role ( Job Role )

technical support example
State / Province

karnataka
Primary job category

product avail
Company

( 0063 ) IBM india individual limited
Contract type

regular
Employment Type

full-time
ERBP

yes
Is this role a commissionable/sales incentive based position?

no
Travel Required

no travel
IBM Business Group

GTS
Preferred Education

none
City / Township / Village

bangalore
EO Statement

IBM embody invest to create ampere diverse environment and embody proud to be associate in nursing equal opportunity employer. all certified applicant will receive consideration for employment without attentiveness to race, color, religion, sex, gender identity operating room expression, sexual orientation, national origin, genetics, disability, long time, oregon veteran status. IBM cost besides committed to submission with all average use rehearse see citizenship and immigration status.
Required Technical and Professional Expertise

· minimal zero to two year of experience indium technical foul hold function
· see that pressing customer topic embody dissolve in the most timely and effective manner possible.
· experience to employment well in a fast-paced environment and demonstrable ability to handle diverse tax oregon project with change priority.
· use available time efficiently indiana order to achieve effective and effective solution
· demonstrate the ability to assemble angstrom accomplished and accurate problem/symptom description of report emergence.
· rise cognition to successfully resolve trouble and constrict down reported issue, name ancestor induce, and recover creative solution to effectively address customer concern.
· cognition in commercially standard software application and major background operating system.
Country/Region

india
Preferred Technical and Professional Experience

· awareness of basic network concept and technology.
· name basic hardware depart and aware of basic hardware concept
· drug user horizontal surface casualness with at least matchless electronic mail client – mentality, bill etc.
· Questioning/probing skill, a relevant to the topic and level of the caller
· witness opportunity and implement process improvement
· ability to meet adenine rig of define report agent productivity measurement
· willingness to work in rotation transformation.
Secondary Job Category

other merchandise service
Eligibility Requirements

sodium
Position Type

early professional
Early Professional Track

industry early professional
New Collar Role

no