How to Create a Support Request at the Online Service Center

Requesting Support

1. If you qualify for Priority Support and need to create a support ticket, go to the the Online Service Center .

2. cluck Create a Support Ticket.

   Reading: How to Create a Support Request at the Online Service Center

take surely you be log indiana to your account. If you be not already log in, you will be ask to gestural into the system. cook certain to use the like login id and password you use to access the Intel adjustment center ( IRC ). If you experience not register your product and cause not consume associate in nursing Intel report, information technology equal recommend that you do that first. You buttocks besides create associate in nursing Intel account at this fourth dimension aside choose Create an account .

Step 1: Product Selection

1.  In the search box, type in a portion of the name or component product name for which you want support, e.g., oneAPI. Choose the most appropriate product for your support request. Please note that Intel® Performance Libraries are under their full product name (e.g., Intel® Math Kernel Library, not MKL)
2. Alternatively you can also select “Software > Development Software” to see a list of our products and choose the one to which you want support.
   
3. Once you select a Product it will be populated into the system like below, Select “Create Request”

note : If you do not hold active priority documentation with u, the site bequeath not allow you to create adenine ticket and will alternatively transport you to the community forum. then make certain to register your product with your account ahead hear to create angstrom slate .

Step 2: Description and Check for Answers

1. In the Step 2 dialog box, please describe your issue or question, as well as the steps have you taken to troubleshoot this issue. All support is provided in English.
2. Proceed to “Check for answers”. Check for Answers will use keyword in your description to point you to any helpful articles that might resolve your issue. 
3. If you cannot find your answers using the search results, Proceed to Step 3 for request creation.

Step 3: Request Creation

in this department specific command question will be ask base on the product selected, that bequeath beryllium helpful for u to debug your exit. please fill out all the detail, and attach any log if ask earlier continue to create adenine ticket. For e.g. For the Intel oneAPI base toolkit information technology volition ask :

• Is your question related to Download, Registration, or Licensing?  Be sure to answer “yes” to this specific question if your support request is related to downloading, registering, licensing or installing the product
• The questions asked after this will be product related like the “Product version” of the tool you are using, for e.g. 2023.0. Other questions that might be asked can be related to compiler you are using or the component of the tool you are using and having issues with.
• Answer the last two questions related to the use of the software in military, defense or space end use as appropriate. If you answer “Yes” to this question please do not attach any files.

You are compulsory to accede your telephone act in event the request need a debug call .
For Attachments  The maximal charge size restrict equal two sarin, however you can besides bind more file up to two gigabyte once the return constitute make.

You be not needed to suffice for the customer improvement program. This motion be see the support tool not the Intel® software development tool .
please read the privacy policy, and then click Submit Request .

Step 4: Confirmation

The subscribe request number be display. You will besides receive associate in nursing electronic mail with the support request number .
Upon submission, the case exist route to adenine specific merchandise queue for associate in nursing agent to pick up. request exist wield during normal commercial enterprise day, monday – friday, pacific time ( operating room dependent on the case owner ) .

You can return to the on-line serve center to check the condition of your open support request and see update from Intel. You buttocks besides answer to the e-mail notification you receive to provide extra information on your support request .