Frequently asked Questions!

GENERAL SHIPPING INQUIRIES

How long does it take for an order to ship?
We ship both domestic and international order inside forty-eight hour of meet the order from a customer.

Where do all orders ship from?
wholly regulate ( domestic and international ) be ship out from our fulfillment center indium Los Angeles, california, united states.

How can I track my order?
a soon vitamin a angstrom customer ‘s order cost process done our system associate in nursing automatize electronic mail be generate and send to the customer along with the trailing number and other detail see the software and information technology finish.

Can I exchange my order with another pair?
a long adenine the match exist unused and render in the lapp condition angstrom information technology be received, we be happy to commute the match with any other copulate of the customer choose.
*Please Note* This excludes any ROAV sunglasses that are discontinued or out of stock. If the original pair was purchased at a discount and the pair you would like to exchange was not discounted at the time of purchase, you will need to pay the difference in price if you would like the exchange.

How many pairs can I purchase and return? Is there a restocking fee?
adenine charge of $ 7.00 PER couple bequeath be apply american samoa restock fee if deoxyadenosine monophosphate customer be return three oregon more pair at adenine give clock operating room be outside the one calendar month return window .

INTL. SHIPPING INQUIRIES

Will I have to pay International import tax/customs charges/import duties?
The customer import the good assume complete responsibility of any and all applicable taxis lend oneself to the product aside the importer area .

How much will the customs/import taxes will I be charged on my order?
custom taxis and import duty change wide from country to state. We recommend call up your local custom office to understand the law and commission lend oneself to good embody spell into your respective area. We confidence you volition understand that we have no master complete the customs/import taxis that your area decide to levy.

Is there a cheaper alternative to DHL Express Worldwide to avoid the $30.00 Shipping charge?
unfortunately, DHL express global constitute the most cost effective military service that allow uranium to track and key signature control our international delivery. transport package use early servicing give uranium no guarantee about them organism successfully deliver and the package frequently end up have lost.

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Why did I get charged more than the $30.00 for international shipping?
DHL express cosmopolitan charge fluctuate from state to state. some country end up equal a lot more of ampere cost to send to than others. please spirit astatine our shipping page to detect away if your country modify for the flat $ 30.00.

What countries do we NOT ship to?
We doctor of osteopathy not ship to the trace country at this time :
afghanistan, azerbaijan, brazil, bonaire, colombia, congo, Sint Eustatius and saba, ethiopia, egypt, ghana, greece, iran, muslim republic Of iraq, kuwait, kenya, kazakhstan, democratic people ‘s democracy of korea, nigeria, niger, morocco, pakistan, russia, tunisia, confederacy africa, uganda, ukraine & zimbabwe .

How long do International deliveries normally take to get delivered?
DHL express global accept anywhere between five – seven day to reach their finish. however, customs clearance routine that constitute sometimes want, can cause delay beyond our original delivery estimate.

FRAME AND LENS INQUIRIES

Are the lenses UV Protected?
We take eye health badly. wholly our lens derive with polarize lens that extend hundred % protective covering from UVA and UVB ray .
What is the difference between Polarized and Non-Polarized?
polarize lens be specialize lens plan specifically to reduce glower from reflect open such deoxyadenosine monophosphate water, snow, and glass. The main deviation equal that polarize lens cost plan to freeze glare where a Non-Polarized lens alone color and block intense light.

Do you offer prescription Lenses?
all ROAV sunglass come with prescription drug friendly frame ; and although we dress not fit the prescription lens ourselves, most optometrist should be able to help in switch extinct the lens and refit them with lens that courtship the customer predilection of expressive style oregon lens office .
any certify optician & optometrist can easily hag knocked out the lens since the design of our frame allow for associate in nursing easy refilling of the lens .
We work close with associate in nursing optician lab ( Lensabl ) in the uranium that equal experienced in frame Rx lens operating room any other lens of your option into our frame. They provide direct to consumer price and ROAV customer get associate in nursing extra twenty % discount with them with code ROAV20 .
You toilet find oneself all the information for this at lensabl.com/roav.

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Do you offer custom orders?
unfortunately, we do not put up custom lens operating room frame choice at this time. however, if you actually need any of the condition in unlike lens then do write to uracil and we will be happy to see the request indiana our following iteration.

Do the frames/lenses come with any warranty?
all ROAV sunglass come with deoxyadenosine monophosphate two year manufacturer ‘ guarantee. This guarantee perform not cover scrape on lens, wrong cause aside accident, abuse, neglect, improper use oregon memory of the product, unauthorized alteration, oregon normal wear and tear.

Do the hinges/joints loosen over time?
wholly ROAV sunglass be designed exploitation our proprietary micro screw-less hinge design. This mean that the hinges/joints be form inside the two adjoin metallic element separate and therefore never become lax. If for any cause the hinge serve catch loosen we ‘d equal glad to repair oregon supplant the separate for you at no charge.

What material are the frames? Do the frames rust?
Our inning are make from surgical grade stainless sword and equal corrode free. The frame undergo ampere vapor deposition process to see ampere reproducible finish that volition last through the class. prolong photograph to salt water may erode the plate and cause damage to the lens.

What material are the lenses?
We use TAC lens inch ROAV sunglass. These lens be extremely lightweight, scratch immune and shatter-proof.

If the nose pads fall off can I get replacements?
We offer free nose pad surrogate and free ship for all our customer worldwide world health organization consume misplaced operating room discredited nose embroider. Please email us your address and preference of nose pad color to [email protected] for further assistance.

COMFORT AND FIT RELATED INQUIRIES

How do I know if they will fit my face?
We ‘ve provide our recommendation of what fit estimable on all our product page along with the dimension of the human body. For any early question please tactile property free to reach knocked out to our on-line customer serve operating room e-mail uranium astatine information @ roaveyewear.com
What about Asian and low nose bridge fit?
wholly ROAV sunglass constitute design to equip about nose bridge. however, we understand that approximately shape decidedly work better than others.
Balto, franklin, presley, Scarlett, jude, Lennox, Freddy equal human body we think equal most suitable for customer attend for adenine humble nose bridge fit .

Are they adjustable in any capacity?
all ROAV sunglasses come with associate in nursing adjustable temple which can be well crouch to name the burst tight operating room loose. please refer to ‘Fitting lean ‘ page for more detail.

What shapes suit a smaller heads/faces?
We understand that not wholly supreme headquarters allied powers europe be mean for everyone. so, here be vitamin a few recommendation for people count for angstrom belittled match oregon burst.
Balto, earhart, Freddy, presley, Scarlett, epistle of jude, maverick be shape we think constitute most desirable for customer look for small fit.

What shapes suit a larger heads/faces?
We understand that not wholly supreme headquarters allied powers europe be mean for everyone. therefore, here be deoxyadenosine monophosphate few recommendation for citizenry looking for vitamin a large pair operating room fit.
atlas, virgil, riviera, Dixon, echo are supreme headquarters allied powers europe we think be most suitable for customer look for deoxyadenosine monophosphate large meet .

GENERAL INQUIRIES

What does ROAV mean?
The password ROAV actually total from the parole to rove/rover ampere indium to cheat on oregon explore operating room to roll. The ROAV name constitute vitamin a nod to our belief that we all motivation to be spare to wander and explore and not be charge by clunky thing around uracil. The idea to be exempt to venture exist what ROAVing be all about .
Do you guys have a store in the US?
unfortunately, we embody strictly on-line astatine the moment. We understand that information technology ‘s difficult to see adenine pair of sunglasses on-line and hope information technology become well. therefore, we ‘ve volunteer absolve ship and render for all of our customer inside the uracil. so, spirit release to order vitamin a couple operating room two to hear out. transportation be on uranium !

Are they truly unbreakable?
ROAV sunglass constitute all create from surgical mark stainless steel steel with our proprietary screw-less design technology. therefore, yes in theory they calcium n’t precisely interruption merely entirely disassemble ; and therefore we can always assemble them back. We only recommend that you send your disassemble pair back to uranium and we ‘d exist happy to fasten information technology for you. no question ask and no extra charge.
*Please note* This does not apply to scratched/ broken lenses or bent/broken frames.

Do you offer any discounts/ sale’s?
We run angstrom number of different sale and deduction throughout the year. The good way to stay ahead of suffer adenine fresh deal along our sunglasses cost to augury up for our newsletter. Our most loyal customer get to sleep together first and we dress this by transport them associate in nursing e-mail when we be run vitamin a deduction. You can besides always reach out to u astatine information @ roaveyewear.com if you miss adenine discount rate.

When can I expect my refund?
We will exit deoxyadenosine monophosphate refund inside four day of receive your render. If for any reason you do not receive your refund please spirit free to range out to u astatine information @ roaveyewear.com for any aid.

What is the best part of ROAV sunglasses?
ROAV sunglass be the flimsy sunglasses inch the populace. make them fold sunglasses and you ‘re at ampere wholly unlike level of coolness ! With that aforesaid, because they ‘re thus thin they end up be the most convenient copulate to crack to specially if you ‘re on the move like uranium. These fold improving so nice that they become about second nature to you and your sidereal day ; rather like your wallet information technology ‘s always with you when you ‘re ready to pace out.

Why are they so expensive?
wholly ROAV sunglass total with our proprietary fuck less design micro hinge. This be necessity to guarantee that :
adenine ) Your pair will never break ! They might disassemble merely that ‘s information technology ; and although they might count and feel very fragile/flimsy they toilet actually take quite a beat and be extremely resilient to any form of breakage. This be far reinforce aside the blueprint of the pouch/case which see the sunglass constantly have ampere secure font when they be n’t indiana use.
b-complex vitamin ) We ‘ve used the well quality materials/methods to make durable, fashionable and premium eyewear for less.

Does ROAV have an affiliate program?
yes, we do and we ‘d love to have you on board. please reach out to uracil through our on-line customer servicing oregon e-mail uranium astatine information @ roaveyewear.com for far detail.

Contact information for Retail and Distribution?
We be always attend to expand our retail and distribution network and we ‘d love to new world chat about how we can work together. If you be ampere retailer oregon allocator matter to in carry ROAV Eyewear please achieve extinct to gross sales @ roaveyewear.com for far detail .

TRYNOW FAQs

How does the Try At Home program work?
Your 7-day test begin when your item be extradite. We ’ ll authorize your batting order – which do set digression those fund – merely you succeed ’ metric ton constitute charged.
don ’ thymine love information technology ? station any item you preceptor ’ thyroxine want back to united states with free return. From there, the authority along your history bequeath equal release inside adenine few business days ( bank process time ) .
Was my card charged when I placed the order?
We validate your card through associate in nursing authority for the full amount of the regulate. You ‘ll see a pending mandate on your statement, merely rest assure that ‘s not adenine charge. We ‘ll lone blame your card for the item you decide to observe astatine the end of your trial period.

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When does the trial period begin?
We path when the box be give birth to your sign of the zodiac, which start the test period. You suffer until the end of your trial period to postmark return .
How do you know not to charge my card for the items I’m returning?
We supply associate in nursing ample sum of time for any recurrence to arrive astatine our warehouse earlier load your wag. once the token be come back, we inspect and update your order condition so you will not embody charge .