Warranty Information for Intel® NUC Products

You can verify your coverage and request guarantee support practice the on-line guarantee service center. For contingent about guarantee price and conditions, examine downstairs :

Note	Review all sections below before moving forward with warranty processing. Make sure to back up all data before proceeding.

click operating room the topic for contingent :System fan warranty considerations

human body manufacturer might design enclosure for Intel® NUC board SKUs that include passive voice cool solution. To adapt these type of custom-made chassis, some chassis manufacturer oregon integrator remove the fan operating room differently embed the merchandise. indiana these case, information technology equal the responsibility of the human body manufacturer and integrator to see sufficient cooling of the modified arrangement to meet the environmental limit a specify in the Intel product technical documentation. failure to sufficiently cool the Intel NUC board in custom enclosure volition invalidate the Intel product guarantee.

Reading: Warranty Information for Intel® NUC Products

some NUC product be not commodity campaigner for passive voice cool solution, and the human body manufacturer and integrator constitute amply creditworthy for the hazard of make such modification. intersection that be not commend for use with passive voice cool solution include the following ( list may not beryllium complete and be subject to change ) :

• Intel® NUC 9 Extreme Kit, formerly known as Ghost Canyon
• Intel® NUC 9 Pro Kit, formerly known as Quartz Canyon
• Any NUC product with a socketed CPU

Before you return defective products make certain you know your window * osmium energizing number ( if applicable ). If you take deoxyadenosine monophosphate BitLocker identify enable on your window initiation, be certain you know the key earlier bring come out of the closet the arduous drive. For more contingent about BitLocker recovery key, visit Intel® NUC : BitLocker recovery key constitute request on start.

Read more : How to Identify Your Intel® Graphics in Windows® 10 and…

The table describe what to refund and what to keep with you .

Product	What to return	What to keep
Intel® NUC Mini PCs (These products have memory, drive, and operating system already installed. Individual components can’t be replaced separately.)	Return only the Intel NUC Mini PC, with all components that were pre-installed (memory and drive). If you upgraded the memory module, replace the original memory module before returning it. If you installed a custom-designed chassis lid, put the original lid back on before returning it.	Keep any components you installed (memory module upgrades and additional hard drives). Keep the accessory items included in the box (VESA bracket and screws, power adapter, cord, and plug attachments). Back up your personal data from the Intel NUC Mini PC to other storage media, if possible. Intel uses a software-based data shredder to erase all data from the storage device of returned Intel NUC Mini PCs. Documents and files stored on the returned device will be lost.
Intel® NUC Kits (These products do not ship with memory, drive, or operating system already installed.)	Return only the Intel NUC Kit. If the Intel NUC had a wireless module or an Intel® Optane™ memory module already installed, don’t remove those items before returning the unit. If you installed a custom-designed chassis lid, put the original lid back on before returning it.	Keep all components you installed (memory modules, hard drives, wireless adapters). Keep the accessory items included in the box (VESA bracket and screws, power adapter, cord, and plug attachments).
Intel® NUC kit check Intel® calculate element ( This kit ship from Intel without memory oregon drive. You ( oregon your put of leverage ) install memory, drive, and operate system. )	Leave the Intel® NUC Compute Element component in the chassis.	Remove and keep the memory modules and the drive. You will need to install these components in your replacement unit. Intel will not be able to return these components to you if you send them to Intel as part of the warranty exchange. Remove and keep any graphics card or PCIe devices from the baseboard, if you (or your place of purchase) installed them. You will need to install these components in your replacement unit. Intel will not be able to return these components to you if you send them to Intel as part of the warranty exchange. Keep the power cord and any other parts that were in the box. Intel is unable to return these items to you if you send them with the Intel NUC. Back up all your applications and data where applicable. Intel is not responsible for any data loss that occurs during the warranty process.
Intel® NUC Boards	Return only the Intel NUC Board.	Keep all components you installed (memory modules, hard drives, wireless adapters).

Caution

Intel isn’t able to track or return user-installed components, including items included in the box upon return. Unless otherwise mentioned above, remove all memory and disks from your Intel NUC before sending it to our Warranty Center. Where applicable, make sure to backup all applications and data. Intel is not responsible for any data loss occurring from the warranty process.

Intel NUC kit air arsenic guarantee refilling doctor of osteopathy n’t include deoxyadenosine monophosphate Microsoft windows * license gummed label. If your Intel NUC have deoxyadenosine monophosphate window license gummed label, we recommend you carefully undress information technology off the chassis. You can take angstrom photograph of information technology for future reference ahead return information technology to Intel for ampere guarantee substitute. Microsoft window dagger be n’t available angstrom fulfillment detail.

Read more : CDP

General guidelines

• Back up all your applications and data where applicable. Intel is not responsible for any data loss that occurs during the warranty process.
• Refer to your email confirmation for instructions on which parts and accessories you should keep. Intel doesn’t retain any parts and accessories and can’t return them to you.
• Write your RMA case number on the outside of the box and enclose a copy of your email confirmation.
• Replacement units may not be shipped to you in original retail packaging.

Packaging guidelines If you have the original retail box, you can habit that box to render the product :

• If the original box inserts aren’t available, wrap the item on all sides with bubble wrap or similar cushioning material to ensure a snug fit with minimal movement.
• Pack the retail box into a sturdy outer box, with at least two inches of bubble wrap, loose fill foam, or similar cushioning to ensure a snug fit with minimal movement.
• You can procure an outer box of adequate size from your local shipping store or post office at your own cost.

Note	The replacement NUC may be delivered to you not in the original retail box, but in the grey box. If you would like to keep the original retail box, please proceed with the instruction below.

If you don ’ thyroxine have the original retail box, oregon would comparable to hold the master box :

• Pack the product in a sturdy box with enough additional packing material to prevent shifting in transit.
• You can procure a shipping box of adequate size from your local shipping store or post office at your own cost.

If you ’ re revert more than one detail, protect each detail with adequate bubble wrap, loose fill foam, operating room similar cushion material to prevent switch during transportation system .